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Most issues come from fees, the wrong network, a missing confirmation, or waiting on a busy chain. Work through these steps before contacting support (headset in Settings or Telegram). Always save your transaction hash.
Networks can be slow. Wait and refresh history. Do not send the same payment again unless you are sure the first one failed. Bridges and exchange deposits can take up to about 24 hours in busy periods. After that, contact support with the hash.
Check balance for amount + fees on the correct chain. Lower the amount and try again. On World App, keep a WLD buffer for gas. Confirm you did not reject the prompt in the wallet.
Home Wallet includes up to 50 subsidized (gas-free) transactions every 24 hours. If you still have free txs left but the app asks you to pay, the shared gas pool may be empty temporarily. You can pay gas yourself to continue, or wait 24-48 hours for the pool to refill. If you already used your 50 free txs, paying gas is expected until the window resets.
If tokens were sent on a different chain than the one shown in Home Wallet, they will not appear in that balance. Check the destination explorer with your hash. Recovery depends on the destination - contact support with the hash and tell them which networks you used.
Confirm the exchange supports your network and token. Copy the deposit address and any memo/tag exactly. Wait for their deposit confirmation. If nothing arrives after ~24 hours, open a ticket with them and with Home Wallet support using the same hash.
Still need help?
Join the community on Telegram or open the app Support headset from Settings.